Delivery & Payment
Orders in Germany will usually be delivered via DHL within 2-3 working days after receipt of payment.
For international deliveries, the delivery time is about 2-5 working days.
Shipping costs for Germany:
Shipping costs for orders up to a value of €19 are € 3.89 We deliver orders above € 19 free of charge. (1)
Shipping costs for Austria:
Flat shipping charge per order: € 5.90
Shipping costs for Belgium and France:
Up to 23 Kg - € 4.90
Up to 46 Kg - € 9.80
Up to 69 Kg - € 14.70
each additional 23 Kg (1 shipping unit): € 4.90
Shipping costs for other EU countries:
Up to 10 Kg - € 13.50
Up to 15 Kg - € 18.50
Up to 20 Kg - € 20.50
Up to 25 Kg - € 22.80
Shipping costs for non-EU countries:
Shipments to non-EU countries are calculated individually. We try to arrange the most cost-effective transport option for you. There may be subsequent charges for the automated calculation of these shipping costs. If you would like a statement of the definitive shipping costs, please drop us an e-mail firstname.lastname@example.org stating the item, quantity, and shipping address. We will then quickly inform you of the costs due. We are happy to inform you about delivery and depot service providers in Germany near the border with Switzerland.
For orders over €300.00 to be sent to Switzerland, the VAT will be refunded. Our customer service will be pleased to provide you with more information.
You can choose from the following payment options in the Terra Canis online shop:
Payment in advance
After completing your order, you will receive an email with your order information.
Please transfer the full invoice amount, stating the order number or invoice number, as well as your customer number, to the following account. Your order will be dispatched after the payment is received. (In 2-4 business days depending on the credit institution, correspondingly longer for foreign transfers)
IBAN: DE85 7002 0270 0654 4946 65
Account holder: Terra Canis GmbH
Of course you can also pay by direct debit. We need your bank details to collect the direct debit. This payment option is only available for customers of German credit institutions.
Open a free PayPal account and save your bank account or credit card details. Your data are securely stored by PayPal. When you pay with PayPal, you can enjoy PayPal buyer protection. We will ship the items you have ordered immediately. How does PayPal work?
We offer payment by credit card and accept MasterCard and VISA.
Instant bank transfer
The fastest way to pay. You can pay without registering using your online banking details (PIN and TAN). We can ship your order as soon as possible thanks to real-time payment confirmation. How do instant bank transfers work?
We use the latest safety standard, 128-bit Secure Socket Layers (SSL), on every page of our shop where you enter personal data, such as in the "Basket" and "My Account" areas. Your data are encrypted directly when they are transferred. All information relevant to data protection (such as bank sort code, bank account number, name, and address) is stored in encrypted form in a secure database.
We appreciate your trust and assure you that we handle your data carefully and correctly.