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Terra Canis pet food takes the privacy of your personal data very seriously. We only process data for the purpose of collecting, processing, or using personal data that are required for reasonable and economical use of our website.

Below, you can find out when data are stored while using our website and how we use them. We have taken technical and organisational measures to ensure that data protection regulations are met. Our websites are particularly subject to the provisions of the Federal Data Protection Act (BDSG).

On request, we are happy to grant you access to the personal data we hold about you.

"Our privacy practices are in accordance with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG)." (Please note that the Teleservices Data Protection Act (TDDSG) has not been in force since 01.03.2007 and was replaced by the Telemedia Act (TMG).)

Personal data

Personal data are information by which your identity can be ascertained. This includes names or address information, for example. Information that cannot be directly associated with specific individuals is not covered.

Our online service can basically be used without requiring you to disclose your identity.

We conduct statistical analyses of visits to our pages to evaluate and continuously improve the quality of our website. This is also done partly by using counter graphics incorporated into the pages of our website. The data thus obtained are, however, strictly anonymous and cannot be used to draw inferences about users' personal data.

Your data will not under any circumstances be used to create user profiles of any kind.

Disclosure of personal information to third parties

We use your personal data to process your order. All customer data is stored and processed in accordance with the relevant regulations. When you subscribe to our newsletter, we store your e-mail address for advertising and market research purposes until you unsubscribe from the newsletter.

Basically, we do not share any personal data with third parties. In particular, no data are disclosed to third parties for marketing purposes.

Password-protected customer account

You have the option to set up a password-protected customer account. This means that when you make your next purchase you can log in and do not have to re-enter your details. You will also be able to see an overview of your previous orders. All you need to log in is your customer number and password. You can delete your personal data at any time. Simply send us an e-mail to [email protected]

Secure data transmission with SSL

When transferring data, we use the SSL (Secure Socket Layer) security system, along with 128-bit encryption. This technique offers the highest level of security and is, for example, also used by banks to protect data for online banking.

Use of "Cookies"

You can shop with us without having cookies enabled. If you have cookies enabled, only one cookie will be created. This does not contain any personal information, but only your session ID, which is assigned to you during your purchase. This enables you to conveniently continue shopping when you visit our pages again later.

A "cookie" is a small data file that is transferred by us to your computer when you visit our site. A cookie can contain only information that we ourselves send to your computer – it cannot read private data. If you accept the cookies on our website, this does not mean that we have access to your personal information, but that we can identify your computer with the help of the cookies.

We use cookies for the following purposes:
so that you can fill up your basket with orders and manage it during your session.

We use "session-related" cookies: these do not stay on your computer. When you leave our site, the temporary cookie is also discarded. Using the information collected, we can analyse usage patterns and structures on our website. This enables us to continually optimise our website by improving the content or personalisation and increasing ease of use.

"Google Analytics"

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", i.e. text files that are stored on your computer and enable us to analyse how you use the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the US and stored there. Google may also pass this information on to third parties in so far as this is required by law or third parties process the data on Google's behalf. Third party vendors, including Google, show adverts on websites on the internet. Third party vendors, including Google, use stored cookies to show adverts based on a user's previous visits to our website. If IP anonymisation is activated on this website, your IP address will be truncated by Google within the member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this site, Google will use this information to analyse your use of the website, to compile reports on website activity, and provide other services related to website activity and internet usage to the website operator. Google will not associate the IP address transmitted by your browser as part of Google Analytics with other data. You may prevent cookies being stored by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to fully use the all the functions of this website. You can also prevent the data generated by the cookie about your use of the website (including your IP address) being sent to Google and this data being processed by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Right to Cancel

If you have provided us with personal information, you can delete it at any time. Data for billing and accounting purposes are not affected by a cancellation or deletion.

Links to other websites

Our website contains links to other websites. We have no control over whether the operators of these websites comply with data protection regulations.

Children and young people

Persons under 18 years of age should not provide us with any personal data without the consent of their parents or guardians. We do not request personal data from children and young people, nor do we collect such information or pass it on to third parties.

Contact person for Privacy

If you have any questions regarding the collection, processing, or use of your personal information, or want to request that your data be disclosed, corrected, blocked, or deleted, or to revoke consent, please contact:

Terra Canis GmbH
Friedrichstraße 1A
80801 München
[email protected]
You can unsubscribe from our newsletter at any time via a link in the e-mail.


This information is subject to the pertinent legal situation and amendments may therefore be necessary.

If you have any questions, suggestions, or comments, please contact us by e-mail to [email protected]

Last updated: July 2009, Munich

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